Money back guarantee
We will refund you for any product not unpacked, or replace any product opened and returned complete in its original packaging within 15 days of your purchase. Your satisfaction is at the very core of our concerns.
Delivery within 48 hours in metropolitan FranceOnce received, your order will be prepared within 48 working hours and then shipped and delivered by colissimo with a tracking number (2): within 24 to 48 hours to metropolitan France (1); within 5 to 7 days to French overseas department and territories (1); with 4 to 8 days, internationally (1).
For further information : colissimo.fr
(1) Carrier suggested timelines in working days.
(2) From the depot to the delivery point in metropolitan France, Monaco, Andorra, the French overseas regions/territories and some international destinations; for other destinations, to the exit point from metropolitan France.
We ensure that your payments are 100% secure on line via our partner Paybox. Paybox is one of the most reliable payment systems and your transactions are carried out without ever disclosing your banking data to beneficiaries. Paybox protects your personal information 24 hours a day.
Payment with additional authentication
You take advantage of reinforced protection which protects you against any unauthorized use of your credit card. When making purchases, you will receive a validation code on your phone to be entered in the space provided for this purpose.
Customer service receptive to your needs
Your satisfaction is our priority. We are committed giving you a quick, personalised response to all your questions concerning your orders, our products and recommendations for installation and use.
Made in France
The InTwo Home control box is designed and made in France. This provides an assurance that the equipment will be dependable with an optimal reliability level in accordance with French law.